Salary: Up to £50,000 per annum

Contract type: Fixed-term contract for 12 months

Requirements:

• Lead, mentor, and manage the service desk analyst, fostering a positive and productive work environment
  
• Oversee incident management, service desk operations, and adherence to agreed metrics
  
• Manage IT assets and coordinate employee onboarding/offboarding processes
  
• Act as Incident Manager during response events, coordinating resources and actions
  
• Provide technology support for organisational meetings, including Assembly and National Boards
  
• Create and collate monthly reporting and insight pack for the Tech Team
  
• Regularly monitor service satisfaction levels with senior management and service users
  
• Maintain the documentation of IT service delivery processes, policies and procedures.
  
• Identify and develop continuous improvement solutions
  
• Manage the deployment of Microsoft Intune for device management

The Team

You will work closely with the Head of Data Science, Data Scientists, Data Engineers, Data Quality Manager, Lead Architect, Software Developers, and Chief Technology Officer. We are looking for someone proactive who sees opportunities and wants to make a difference in the way we work and support our members.

How we are currently working

RPS supports and works in a hybrid way, which means you will be able to work from home, however, there will be an expectation for collaborative face-to-face working – on average and typically this may be something between 4-8 working days per month at our London Office. For this role, we expect a minimum of 2 days per week in the office.

🗓️ Closing date: 20 January 2025

 If you would like to learn more about the role,  view our job description 👈

Please attach your CV and Cover Letter

We are passionate about creating a culture of belonging, inclusion, and diversity these are part of our core values at RPS and we are striving to have an organisation that represents the diversity of the profession. At RPS we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender, age, or disability and we encourage applications from all backgrounds.